كشف تأثير مكتب إدارة المشاريع PMO على مشاريع البناء في المملكة العربية السعودية

Abstract

The use of project management offices as success driving engine is highly recognized in recent years. The main objectives of this research are to investigate the impact of the project management office functions on project success in Saudi Arabia and to assess stakeholder’s satisfaction of project management offices. A comprehensive literature review is conducted to study different function of project management office and project success measures. Questionnaire is used as a primary instrument to collect data from three populations, namely, PMIKSA chapter members referred to as random population , construction contractors referred to as targeted population, and the final population is a company’s employees to measure their satisfaction with the services of project management office. The data collected from random and targeted populations were analyzed using structural equation modeling while the third population was analyzed using gap analyses. The results from random population show that PMO functions in project based companies are more effective in organizational learning activities like risk management, lessons learned and project reviews and leave their impact on all project performance measures. The results from targeted population show that PMOs in construction companies are more effective in developing project methodologies and in monitoring and controlling activities while their impact is reported in all project success measures. None of the two populations was reported to be effective in strategic management. The third population shows that stakeholders are less satisfied with the tangibles provided by PMO with a significant difference between perception and expectations while the other four dimensions showed a slight difference but could not be proven statistically